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Effective date: 4th November 2026
Békéè Haircare respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when we may share it, and the rights and choices available to you.
This policy applies to personal information collected through our website, ordering process, customer communications and related business activities.
Depending on how you interact with Békéè Haircare, we may collect the following categories of personal information:
We aim to collect only information that is adequate, relevant and reasonably necessary for the purposes described in this policy or otherwise permitted by law.
We may use your personal information to:
Process, confirm and manage customer orders.
Arrange deliveries and communicate delivery updates.
Respond to enquiries, complaints, return requests and refund claims.
Maintain transaction records and meet applicable legal, accounting and regulatory obligations.
Protect our website, detect suspicious activity and help prevent fraudulent transactions.
Improve our products, website and customer experience.
Send promotional or marketing communications where we have an appropriate lawful basis and obtain consent where required.
Exercise or defend legal claims where necessary.
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless otherwise permitted by applicable law.
You may opt out of marketing communications at any time by following the available unsubscribe instructions or contacting us directly. Opting out of marketing will not prevent us from sending essential communications concerning your orders or other necessary business transactions.
We process personal information only where an appropriate lawful basis applies under the Nigeria Data Protection Act 2023 and other applicable laws.
Depending on the circumstances, these lawful bases may include:
Contract: Processing information needed to receive, confirm, fulfil or deliver an order.
Legal obligation: Processing information necessary to meet applicable legal, accounting or regulatory requirements.
Legitimate interests: Processing information for appropriate business purposes, such as protecting our website, preventing fraud or improving our services, where those interests do not override your rights.
Consent: Processing information where you have provided consent and consent is the appropriate lawful basis, including where required for certain marketing or non-essential tracking technologies.
Other lawful grounds: Any other lawful basis applicable to the particular processing activity.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
We may share personal information with trusted service providers where reasonably necessary to operate our business, including:
Website hosting providers and technical support providers.
Order-management and business administration services.
Payment service providers.
Delivery companies and courier services.
Other professional advisers or service providers where necessary for legitimate business or legal purposes.
These parties may access information only as necessary for their relevant functions and subject to applicable legal requirements and any appropriate contractual safeguards.
We may also disclose personal information where required by law, by a lawful order of a competent authority, or where reasonably necessary to establish, exercise or defend legal claims.
We do not sell customers’ personal information as a business practice.
Some of the service providers we use may process or store personal information outside Nigeria.
Where personal information is transferred outside Nigeria, we will take appropriate steps to ensure that the transfer complies with applicable Nigerian data-protection requirements, including any required legal safeguards.
Information about relevant transfers and safeguards may be provided upon request, subject to applicable law.
Available payment methods will be communicated at checkout or during order confirmation.
Where third-party online payment services are used, payment information may be collected and processed directly by the relevant payment provider in accordance with its own terms, security measures and privacy policy.
Békéè Haircare will handle payment-related information only as reasonably necessary for order administration, transaction confirmation, recordkeeping and other lawful purposes.
Customers should never send card PINs, account passwords or one-time verification codes to us.
Our website may use cookies or similar technologies to support essential website functions, remember preferences, measure website performance or understand visitor behaviour.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
You may also be able to manage or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.
The cookies and analytics technologies used will depend on the website platform and third-party tools configured on our website.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, accounting, legal compliance, fraud prevention and dispute resolution.
The applicable retention period will depend on the type of information, the purpose for which it was collected and any legal obligations requiring us to retain it.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Where a personal-data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate, incomplete or outdated information.
Request deletion of your personal information where applicable.
Request restriction of certain processing activities.
Object to certain processing, including processing for direct marketing.
Withdraw consent where processing is based on consent.
Request the transfer of your personal information where the right to data portability applies.
Receive information about relevant processing activities and the lawful basis for processing.
Exercise applicable rights concerning certain automated decision-making.
Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your personal information has been handled unlawfully.
To exercise a privacy right, contact us using the details in Section 13. Please describe your request clearly so we can understand and respond appropriately.
We may request reasonable information to verify your identity before acting on a request. Any request will be handled in accordance with applicable law, and certain rights may be subject to lawful limitations.
Our website may contain links to third-party websites or services that are not operated by Békéè Haircare.
We are not responsible for the independent privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
Our website is intended for general customers and is not designed to knowingly collect children’s personal information unnecessarily.
Where personal information relating to a child is collected, we will handle it in accordance with applicable legal requirements, including any requirements relating to parental or guardian consent.
A parent or guardian may contact us if they believe a child’s personal information has been submitted inappropriately or is being processed unlawfully.
We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers or legal obligations.
The latest version will be published on our website with its effective date. Where required by law, we will take appropriate steps to notify affected individuals of significant changes.
For privacy questions, requests concerning your personal information or complaints about our data-handling practices, contact:
Ismail Cresent, House 19
Federal Capital Territory, Abuja
bekeeofficial1@gmail.com
+2348145091854
We will review privacy requests and complaints fairly and respond in accordance with applicable Nigerian data-protection law.
You may also lodge a complaint with the Nigeria Data Protection Commission if you believe your personal information has been processed in violation of your rights or applicable law.
Békéè celebrates the beauty already yours, creating thoughtful haircare that helps you care for your natural texture with intention, confidence, and everyday simplicity.
Get your Békéè essentials delivered with ease, so your favourite haircare products are always within reach when your hair needs them.
Shop with confidence through a simple and secure checkout designed to keep your payment details protected throughout your purchase.
Have a question about your order or products? Our support team is here to help you have a smooth and reassuring shopping experience.
Every Békéè product is thoughtfully crafted with nourishing ingredients and intentional care to support your everyday haircare routine.