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Effective date: 4th November 2026
Welcome to Békéè Haircare. These Terms and Conditions govern your use of our website and your purchase of our haircare products. By using our website or placing an order, you agree to these terms.
Békéè Haircare offers haircare products designed to support hair maintenance and healthy hair practices. Our products, descriptions and prices are displayed on our website and may be updated from time to time.
We aim to provide accurate product descriptions, ingredient information, sizes, prices and images. However, minor variations in colour, texture, packaging or appearance may occur between batches.
Please review the product description and ingredient list before purchasing. If you have allergies, sensitivities or concerns about an ingredient, contact us before use.
Our products are not a substitute for medical advice or treatment. Individual hair and scalp results may vary.
All prices are stated in Nigerian naira (₦), unless otherwise indicated. Delivery charges and any other applicable fees will be communicated before an order is confirmed.
Placing an order constitutes a purchase request. Orders are subject to product availability and confirmation by Békéè Haircare.
We reserve the right to correct genuine listing errors and contact customers if an order requires clarification. We will not use a pricing error to deny a remedy required by law.
Customers should review their order details, product selection, delivery address and total payable amount before confirming an order.
Available payment methods will be displayed at checkout or communicated during order confirmation.
Where Pay on Delivery is offered, customers must pay the agreed order total and delivery fee upon delivery. Customers should confirm their order details before dispatch.
We deliver to eligible locations within Nigeria. Delivery timelines and fees depend on the destination, courier availability and other logistical factors.
We will communicate the expected delivery timeframe and any applicable delivery charges before dispatch. If an unexpected delay occurs, we will make reasonable efforts to inform the customer.
Customers should provide accurate delivery information and ensure that someone is available to receive the order at the agreed location, where applicable.
Returns, refunds and replacements will be handled in accordance with applicable Nigerian law and the Return and Refund Policy published on our website.
To request a return, refund or replacement, customers should contact Békéè Haircare using the contact details provided in Section 14. Customers should provide their order details, explain the issue and, where relevant, include photographs or other information that may help us assess the request.
Customers should contact us as soon as reasonably practicable after discovering a problem, particularly where a product arrives damaged, incorrect, defective or appears unsafe.
Each request will be reviewed, and we will communicate the next steps to the customer. Applicable remedies, return arrangements, timelines and delivery costs will be determined in accordance with the law and any applicable published policy.
Nothing in these Terms and Conditions or our other policies excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited under applicable Nigerian law.
Customers who wish to cancel an order should contact Békéè Haircare as soon as possible and preferably before dispatch.
Cancellation requests made after dispatch may not always be possible to accommodate. However, this does not affect any cancellation, refund or other rights that customers may have under applicable law.
Customers who experience problems with an order, delivery or product may submit a complaint through our email address or WhatsApp number listed in Section 14.
When submitting a complaint, customers should provide their order details, describe the issue clearly and include any relevant supporting information.
We will review complaints and make reasonable efforts to address them within a reasonable timeframe. Where further investigation is needed, we will make reasonable efforts to keep the customer informed.
Customers should follow the instructions on the product label and discontinue use if irritation or an adverse reaction occurs. Keep products away from children unless otherwise directed on the label.
Békéè Haircare does not guarantee identical results for every customer. Results may vary depending on individual hair and scalp conditions, product use and other factors.
The Békéè name, logo, product photographs, website content, written materials and other brand assets belong to Békéè Haircare or their respective rights holders. They may not be copied, reproduced or commercially used without permission, except where permitted by law.
Customers must provide accurate information when ordering and must not misuse the website, interfere with its security or submit fraudulent orders.
We reserve the right to take reasonable action against fraudulent activity, misuse of the website or conduct that interferes with its proper operation, subject to applicable law.
Personal information submitted through the website or during the ordering process will be handled in accordance with our Privacy Policy and applicable Nigerian data protection laws.
Our Privacy Policy should explain how personal information is collected, used, stored and shared, as well as the rights available to customers in relation to their personal information.
We may update these Terms and Conditions when our business practices, products or legal obligations change. The current version will be published on our website with its effective date.
Any changes will apply in accordance with applicable law. Where appropriate, customers will be informed of significant changes.
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria, subject to applicable consumer rights and other mandatory legal requirements.
For questions about these Terms and Conditions, orders, deliveries, products, returns, refunds or complaints, contact:
Ismail Cresent, House 19
Federal Capital Territory, Abuja
bekeeofficial1@gmail.com
+2348145091854
Békéè celebrates the beauty already yours, creating thoughtful haircare that helps you care for your natural texture with intention, confidence, and everyday simplicity.
Get your Békéè essentials delivered with ease, so your favourite haircare products are always within reach when your hair needs them.
Shop with confidence through a simple and secure checkout designed to keep your payment details protected throughout your purchase.
Have a question about your order or products? Our support team is here to help you have a smooth and reassuring shopping experience.
Every Békéè product is thoughtfully crafted with nourishing ingredients and intentional care to support your everyday haircare routine.